By placing an order, you have confirmed that you have read, understood, and accepted theses following policies.
Your order is only eligible to be canceled and modified within 02 hours of placing the order. After that time, the order is locked for processing and can no longer be canceled or amended. You may modify alter the size or style of your order.
If you want to modify or cancel the order, please send us an email to firstname.lastname@example.org and provide your order number and the modification you would like to make. Please allow 24 hours for us to check and feedback about this. We’ll confirm if the modification or cancellation is applicable.
Please be informed that a management and transaction fee (5% of your total order value) will be applied for the cancellation.
Full refund only applies to switching orders. Once you place new orders, our system will automatically cancel old orders and refund 100%.
Due to all our products are custom-made to order so we typically do not accept returns or exchanges due to user errors such as incorrect selection of sizes, designs, colors, etc.
Please be informed that our products are customized and manufactured under market demand; thus, they are not always available items. Also, advertised images may slightly different from actual items in terms of color due to the lighting during photo shooting or the monitor's display.
Hence, please allow the 20% difference between the advertised images and the actual item you received.
We accept return on products which were shipped out by us and if the item is faulty due to an error on our end (e.g. wrong item or damaged item).
Item(s) must be returned together with proof of purchase.
Please send us an email to email@example.com once you need return the order. We will send the feedback within 24 hours after receiving the email.
To complete your return, we require a receipt or proof of purchase. Please contact our support team via firstname.lastname@example.org for more information. Any defects or errors on our part will result in a replacement at no charge.
If The replacement is applicable, please allow 4 - 6 weeks to receive the new item(s) at no charge.
Read more about our Refund Policy at here.